Please allow 7-10 business days for shipping after your order has been received.

All tracking information will be emailed over to you once it has been shipped. Once it is shipped and in the hands of USPS, we are not responsible for what happens during transit. Please make sure all information is entered in correctly. Any additional costs incurred due to the incorrect input of an address will be the responsibility of the customer. If any issues arise, please contact your local post office.

If you've ordered a custom handmade crystal jewelry piece or accessory, please allow up to 21-30 business days for shipping after the order has been received and agreed upon.

To reduce waste, we will use recyclable materials such as brown paper from our manufacturer's orders. 

All sales are final.We do not offer any returns, exchanges or refunds. If you have any questions prior to ordering about any jewelry or accessory piece, please feel free to reach out.

As of right now, there is no international shipping. We only ship in United States and Canada. For customers who live in Canada, there is a flat rate of $10USD for shipping.

All pricing for all products are listed in US dollars and are subject to change without prior notice.

Payment plans are available through Paypal for 4, Shop Pay, Afterpay and will include more options in the future. 

We do not offer any holds or open boxes.

If there is anything wrong with your jewelry piece or accessory within a 7 day time period of receiving said piece, please email us at loreerosequartz@gmail.com with the proper pictures. We will reply in a timely manner to see if it is fixable or not.

If said piece is fixable, please mail it back to us within 7 day time period. Customers are responsible for any and all repair shipping costs and we will be responsible for shipping costs back to you. If the said piece is not returned in the original or pictured condition prior to ALL repairs, the buyer is responsible for any loss in value or additional repair costs.

You may pick up at any pop up that we are at. Please click the link to see where we will be located next.

Other than that, local pick ups are not available at this time.

Customs are open periodically throughout the year. Please email us or submit your interest on the contact us page to inquire. Please be considerate of your requests, as this business is operated and owned by a one woman design team.

We do local pop ups and local markets around the Bay Area, CA every month. Click this link to be routed to the shop IRL page.

Some of the jewelry and accessories are also available in store at Mama's Lumpiain Pacheco, CA, at Makers Made in Stockton, CA, at Happy Niyama in Rancho Cordova, CA and at The Northside Collective in Vacaville, CA.

If you shop at any of these locations, please also support the small businesses too! You may also find some special limited editions pieces that are exclusive to their stores.

Please email us at loreerosequartz@gmail.com or use the contact page. We will reply to you in a timely manner.